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Plumbing Division Manager

Relief Services

Location: Chico, CA (with service throughout Northern California)

Job Type: Full-Time

Build a Plumbing Division From the Ground Up

Relief Services is seeking an experienced Plumbing Division Manager to launch and lead our new plumbing service division. This is a unique opportunity for a licensed plumber and proven leader who wants to build a division--not simply step into an established operation.

The Plumbing Division Manager will be responsible for developing the systems, team, and service standards needed to create a successful plumbing business within Relief Services. This role will oversee residential and commercial plumbing operations, hire and develop technicians, establish processes, manage performance, and help drive the division's financial success.

This is an entrepreneurial leadership position for someone who understands both the trade and the business side of running a service division. The right candidate will have experience leading plumbing teams, making operational decisions, managing profitability, and creating structure in a growing environment.

Relief Services is a growing field services company based in Chico, California, operating three service brands: Johnny on the Spot Portable Toilets, Chico Septic, and a newly launching plumbing division. We serve residential, commercial, and municipal customers throughout Northern California.

With approximately $5.5 million in annual revenue, a goal of reaching $10 million within five years, and a second service location in development, we are building the leadership team and infrastructure needed to support continued growth.

What You Will Do

Launch and Lead the Plumbing Division

Build and manage Relief Services' plumbing division from the ground up.
Establish service standards, operating procedures, quality expectations, and customer experience processes.
Develop the division's service model for residential and commercial plumbing work.
Help determine staffing needs, equipment requirements, tools, and operational resources.
Create and maintain standard operating procedures and training materials for plumbing services.
Establish systems for scheduling, dispatching, job tracking, and customer communication.
Work closely with company leadership to develop and grow the division.

Manage Plumbing Operations and Service Delivery

Oversee daily plumbing operations across Northern California.
Hire, train, manage, and develop plumbing technicians as the division grows.
Establish expectations for workmanship, productivity, safety, and customer service.
Coordinate scheduling, dispatch, materials, equipment, and technician assignments.
Monitor job quality, completion timelines, customer satisfaction, and service performance.
Resolve operational challenges and make decisions in the field when needed.
Build a reliable service operation that can scale with company growth.

Own Division Performance and Financial Results

Manage division performance with responsibility for revenue growth and profitability.
Review financial performance and provide weekly reporting to the Operations Director.
Help establish pricing strategies in coordination with company leadership.
Monitor labor costs, material costs, productivity, and job profitability.
Identify opportunities to improve efficiency, margins, and customer experience.
Make operational decisions that support long-term division success.

Develop the Team and Culture

Recruit and develop skilled plumbing technicians.
Train employees on company standards, processes, safety expectations, and customer communication.
Provide coaching, feedback, and accountability to team members.
Build a strong team culture focused on quality, professionalism, and reliability.
Create opportunities for employees to grow as the division expands.

Required Qualifications

Licensed journey-level plumber with verifiable California plumbing experience.
Active C-36 Plumbing Contractor License preferred.
Minimum 3 years of experience managing a plumbing crew, team, or division.
Experience hiring, training, and developing plumbing technicians.
Residential and commercial plumbing service experience.
Experience with service scheduling software, dispatch systems, or field-service technology.
Experience with budgeting, job costing, pricing, or financial performance tracking.
Strong understanding of plumbing operations, service delivery, and customer expectations.
Strong leadership, communication, and problem-solving skills.
Ability to work independently, make decisions, and build processes in a growing company.
Ability to work on-site in Chico, California and travel to service locations as needed.

Preferred Qualifications

Experience launching a new plumbing division, branch, or service operation.
Experience building operating procedures and training programs.
Experience managing a profitable service department or business unit.
Experience working with both residential and commercial customers.
Experience supporting a growing field-service organization.
Experience managing technicians in a service-based environment.

What Success Looks Like

The Plumbing Division Manager will play a key role in building a profitable, scalable plumbing operation.

First 90 Days:

Establish the foundation for plumbing service delivery.
Hire or onboard the first technician(s).
Complete initial revenue-generating jobs.
Create core operating procedures and service standards.
Build consistent scheduling and customer delivery processes.

6-12 Months:

Develop a trained technician team.
Establish repeat residential and commercial customers.
Build a profitable division with strong operational systems.
Create training processes for future technician hires.
Develop a plumbing division that operates successfully as part of the Relief Services organization.

Compensation and Benefits

Relief Services offers:

$70,000 - $80,000 based on experience and license level.
Performance bonus tied to division revenue and profitability goals.
Health benefits.
Paid time off.
Paid holidays.
Vehicle or mileage allowance.
Company tools and equipment provided.
The opportunity to build and lead a division with significant ownership and growth potential.

Why Relief Services

At Relief Services, we are building more than service departments--we are building a company where strong leaders can have a meaningful impact.

We value employees who take pride in their work, communicate openly, solve problems, and hold themselves and their teams to a high standard. For the right leader, this is an opportunity to create something from the beginning, develop a team, and help shape the future of a growing field services organization.

Relief Services is an equal opportunity employer. Employment decisions are based on qualifications, experience, business needs, and the ability to perform the essential responsibilities of the position.

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Plumbing Division Manager — Relief Services

\n\n

Position Summary

The Plumbing Division Manager is an Operations Manager-level role responsible for planning, directing, and coordinating day-to-day operational activities of Relief Services’ plumbing division. The role is accountable for translating corporate operational strategy into reliable execution across staffing, scheduling, inventory, equipment, vendor relationships, safety and regulatory compliance, and customer service delivery for both internal stakeholders and external clients.

This position carries budgetary authority for division operating costs, formulates and enforces operational procedures, establishes performance targets, leads continuous-improvement initiatives, and reports operational status and risks to senior leadership.

\n\n

Primary Objectives and Key Results (OKRs)

Objective: Deliver reliable, timely plumbing services while controlling operating costs.\n
- KR1: Achieve on-time service completion rate ≥ 92% for scheduled jobs per month.
- KR2: Maintain division operating expense variance within ±5% of approved monthly budget.
\n
Objective: Ensure regulatory compliance and a zero-tolerance safety culture.\n
- KR1: Zero regulatory non-compliance incidents leading to fines or formal notices annually.
- KR2: Reduce recordable safety incidents by 20% year-over-year.
\n
Objective: Optimize workforce and equipment utilization to improve throughput.\n
- KR1: Increase billable technician utilization to ≥ 78% of available field hours.
- KR2: Reduce emergency repeat-service rate to ≤ 3% per quarter.
\n
Objective: Maintain adequate parts and materials availability while minimizing carrying costs.\n
- KR1: Stockout rate for critical plumbing parts ≤ 2% per month.
- KR2: Inventory turnover ratio meets or exceeds annual target set by Finance (e.g., X turns/year).
\n
Objective: Improve customer satisfaction with service quality and responsiveness.\n
- KR1: Customer satisfaction (CSAT) score ≥ 4.4/5 on post-service surveys.
- KR2: Achieve first-time-fix rate ≥ 85%.
\n

\n\n

Key Performance Indicators (KPIs)

On-time arrival and job completion rate (scheduled vs. completed on schedule)
First-time-fix rate and repeat-service frequency
Technician utilization and productivity (billable hours / available hours)
Division operating cost variance versus budget (monthly and YTD)
Inventory stockout rate, turnover, and carrying cost percentage
Safety metrics: total recordable incident rate (TRIR), near-miss reports, corrective action closure time
Regulatory compliance status (inspections passed, citations received)
Customer satisfaction (CSAT/NPS) and average response time to service requests
Vendor performance: on-time delivery, quality rejection rate, contract compliance
Work order backlog and average time-to-resolution

\n\n

Problems This Role Solves

Internal customers (operations, finance, HR, leadership): provides reliable operational execution that stabilizes labor utilization, controls costs, enforces compliance, and supplies accurate operational metrics for forecasting and decision-making.
External customers (clients, tenants, public stakeholders): ensures timely, safe, and high-quality plumbing services that minimize disruption, prevent repeat failures, and preserve client trust and contractual performance levels.
Cross-functional friction: acts as the single accountable owner for end-to-end plumbing operations to reduce ambiguity between procurement, scheduling, field crews and facilities teams.
Risk exposure: reduces regulatory, safety, and service-delivery risks through proactive policy enforcement, preventive maintenance programs, and corrective-action processes.

\n\n

Key Skills, Abilities and Knowledge Required

Technical knowledge: practical understanding of plumbing systems, installation and maintenance practices, codes and regulatory requirements (local/state plumbing codes, OSHA standards).
Operational management: experience in workforce scheduling, resource allocation, inventory control, preventive maintenance programs, and field service operations.
Financial acumen: ability to develop and manage operating budgets, analyze cost variances, and implement cost-control measures.
Leadership and people management: competency in supervising technicians and leads, conducting performance reviews, coaching, labor planning and conflict resolution.
Process improvement: skills in Lean, Six Sigma, or equivalent methodologies to drive efficiency, reduce waste and improve first-time-fix rates.
Vendor and contract management: negotiating skills, contract oversight, and vendor performance management experience.
Compliance and safety management: ability to design and enforce safety programs, incident investigation, and ensure regulatory compliance.
Data-driven decision making: proficiency with operational KPIs, field service management (FSM) systems, CMMS, and basic data analysis / reporting tools (Excel, BI tools).
Customer focus and communication: strong stakeholder management skills, clear communication with internal teams and external clients, and escalation management capability.
Adaptability and problem-solving: capacity to prioritize competing demands, respond to emergency situations, and implement corrective actions under time pressure.

\n\n

Notes on Development and Success Factors

Success requires a balance of technical plumbing knowledge and strong operational leadership. New incumbents should prioritize establishing reliable KPIs, stabilizing schedules and inventory, and creating a safety-first culture in the first 90 days. Ongoing development areas may include advanced financial analysis, formal process-improvement certification (Lean/Six Sigma), and deeper familiarity with company-specific systems (FSM/ERP). Regular reporting cadence to senior leadership and cross-functional engagement with procurement, HR, and customer success are critical to meeting OKRs and KPIs.

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Plumbing Division Manager

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